Check out our most frequently asked questions below. If you still need help email us or call our dedicated holiday camps number 021 174 2831 we are always happy to help.

 

Camper Details

I am having trouble uploading a photo.
There are two main reasons this might happen.
1) The photo you are trying to upload is too large. If you crop the photo this should reduce its size for you to try uploading it again.
2) The photo you are trying to upload is not in picture format. We cannot accept photos that are inside documents or PDFs but can only accept photos with an appropriate photo file type. These include JPEG, JPG AND PNG.

I have logged into my account but cannot see my children’s names under camper details even though I have applied for them to come to camp before.
More than likely this is because you applied for them to come to camp under a different email address to the one you are using. Send us an email with the names of the children and we can tell you which email has been used to create their profiles.

Applications

I am trying to apply for camp, but I cannot put my child’s name in the box that says child/camper.
If your child’s name is not showing in the drop-down box called child/camper this means you have not created a profile for your child yet. Please go back to the Camper Details tab and create a profile for your child first.

I accidentally applied for the wrong week, what do I do?
This is an easy fix. Please email us with the name(s) of the child(ren) and which week you would like them to come, and we can make the change. You do not need to fill out a new application.

How we will be travelling to/from camp has changed, what do I do?
If you change your mind about how you will be travelling to or from camp, please email us with the required change. This may mean a change in the cost of your camp fees and will be reflected on your invoice once we have updated your application.

I need to update the canteen/paintball/pick up parents’ details for my child(ren), how do I do this?
You do not need to make a new application if some of your details have changed. Please email us with the required change. This may mean a change in the cost of your camp fees and will be reflected on your invoice once we have updated your application.

I applied for camp but did not pay the deposit/balance. Do I need to apply again?
No, we still have your application. All you need to do is log in to your account and go to the Payments Tab at the top, this will show you all your invoices with any outstanding balances owing.

Leaders and Kitchen Helpers

How do I apply to be a leader?
If you are already a member, please click on your Member Profile, then tick 'I would also like to be a leader/kitchen helper', then complete the additional information. Congratulations, you can now apply for camp as a Leader/Kitchen Helper.

If you are not already a member with us, please Register Here, then click on your Member Profile, then tick 'I would also like to be a leader', then complete the additional information. Congratulations, you can now apply for camp as a Leader/Kitchen Helper.

I am applying to be a leader; can I apply for my husband/wife or other family member to come as a leader/kitchen helper as well?
Unfortunately, not. We need each leader to create their own profile before applying for camp. You will be able to create camp applications for any children you are bringing with you though.

Payments

I am using my phone and I cannot see where to pay my fees.
All your invoices will be shown in a table. More that likely you will be seeing the first couple of columns called ‘reference’ and ‘invoice date’ to see the other columns put your finger on the table and swipe to the left. This should show the other columns and allow you to view and/pay your invoice.

Social Workers/Children in Care

A child that has been under my charge is changing Social Worker/Caregiver. Do I need to fill in new camper details for them?
No, we have all their details on file. Please email us with the change in circumstances and we will change the child’s details over to the person who will be taking over their case.